Refund Policy for Eduzent Infotech Private Limited

At Eduzent Infotech Private Limited, we strive to provide high-quality IT services to our clients. We understand that sometimes circumstances may require refunds for services rendered. Therefore, we have formulated the following refund policy to ensure transparency and fairness:

1. Eligibility for Refund:

• Refunds will only be considered under the following circumstances:
• The service provided does not meet the specifications as outlined in the service agreement.
• The service is canceled by Eduzent Infotech Private Limited due to unforeseen circumstances.

2. Refund Process:

• Clients must submit a refund request in writing to our customer service department.
• The request must include relevant details such as the reason for the refund, invoice number, and any supporting documentation.
• Refund requests will be reviewed by our team within 7 business days of receipt.
• If the refund request is approved, the refund will be processed within 14 business days via the original payment method used for the transaction.

3. Non-Refundable Services:

• Certain services may be non-refundable. These include:
• Services that have already been completed.
• Services that have been partially utilized.
• Services that are canceled by the client for reasons not attributable to Eduzent Infotech Private Limited.

4. Dispute Resolution:

• In the event of a dispute regarding a refund, Eduzent Infotech Private Limited reserves the right to conduct further investigation and request additional information from the client.
• If a mutually satisfactory resolution cannot be reached, either party may seek mediation or arbitration as per the laws of India.

5. Changes to the Refund Policy:

• Eduzent Infotech Private Limited reserves the right to modify or amend this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

6. Contact Information:

For any inquiries or assistance regarding refunds, clients can contact our customer service department at [support@eduzent.org/01206025035].

By engaging with Eduzent Infotech Private Limited's services, clients agree to abide by the terms and conditions outlined in this refund policy.